Customer Assistance

Help & Support

Find answers, report a problem or contact the SmartLanka Hub support team. We are here to help you use the platform safely and successfully.

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How Can We Help You?

Choose the most suitable support option below.

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Email Support

Contact our support team about account, listing, technical or safety-related problems.

Send an Email

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Report a Problem

Report suspicious listings, users, payment requests, misleading information or technical errors.

Report Now

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Live Support

Live chat and WhatsApp assistance will be introduced after the backend support system is connected.

Coming Soon

Frequently Asked Questions

Select a question to view the answer.

Open the Register Page, choose Individual or Business / Employer, complete the required details and select Create My Account.

Sign in to your account, open Dashboard and select Post New Ad. Choose the correct category, complete the form, review the details and submit the listing.

New listings may be reviewed for accuracy, safety and compliance. After approval, the advertisement will appear automatically when the backend system is connected.

Yes. Open My Listings from your Dashboard and use the Edit or Delete button next to the relevant advertisement.

Use the contact options available on the listing or open the Messages Page. Avoid sending payments or sensitive information before verifying the user.

Do not send money or personal documents. Use the Report option or contact SmartLanka Hub through smartlanka.help@gmail.com with the listing details.

Send a Support Request

Complete the form below to prepare your support message.

Your email application will now open with the support request details.

Your Name

Email Address

Support Category

Describe the Problem

During the current development stage, this button opens your email application. Direct database submission will be connected during the backend stage.

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SmartLanka Hub Safety Reminder

Never share your password, verification code, bank PIN or sensitive identification documents with another user. SmartLanka Hub will never ask for your password by email, telephone or message.